Refund policy
Cancellation & Refund Policy
Last updated on 20-04-2024 17:42:30
Gothirff believes in providing excellent customer service and has adopted a flexible cancellation and refund policy.
Cancellations:
- Cancellations will only be considered if requested immediately after placing the order.
- Cancellation requests may not be entertained if the orders have already been processed by the vendors/merchants and shipping has been initiated.
Exceptions to Cancellations:
- Gothirff does not accept cancellation requests for perishable or custom-made items. However, a refund or replacement can be provided if the customer proves the product delivered is of poor quality.
Damaged or Defective Products:
- If you receive a damaged or defective item, please report it to our Customer Service team the same day you receive the product.
- The complaint will be addressed after inspection by the merchant.
- If the product does not meet your expectations or matches the description on the website, you must report this to our customer service team the same day.
- Our Customer Service Team will evaluate your complaint and take appropriate action.
Products with Manufacturer Warranty:
- For products covered under manufacturer warranty, please contact the manufacturer directly.
Refunds:
- Approved refunds will be processed within 1-2 business days.
Returns & Exchanges:
You may request a return or exchange if:
- Items are physically damaged or defective.
- Items differ from the description.
- Items were delivered incorrectly (wrong color, style, or size).
Replacement Policy:
- Replacements will only be issued for items that are defective or damaged.
- No exchanges will be made due to hygiene concerns.
Non-Refundable Items:
- Sale items cannot be refunded.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
COVID-19 Safety Measures:
In light of COVID-19, we have implemented enhanced safety measures, including:
- Contactless deliveries.
- Sanitization of all facilities and surfaces.
- Regular health monitoring and safety protocols for team members.
Late or Missing Refunds:
If you haven’t received your refund yet, follow these steps:
- Check your bank account.
- Contact your credit card company, as it may take time for the refund to be processed.
- Contact your bank for additional processing time.
If you’ve followed these steps and still haven’t received your refund, please contact us at support@gothirff.com.
How to Return Your Item:
To return a product, mail it to:
Gothirff, Near Bhavani Felt, Naklang Ashram Road, Sardar Chowk, Jetpur, Gujarat, 360370
- You are responsible for paying your own return shipping costs.
- Consider using a trackable shipping service or purchasing shipping insurance, as Gothirff cannot guarantee receipt of your returned item.
Gift Returns:
- If the item was marked as a gift, you will receive a gift credit for the value of the return.
- If the item wasn’t marked as a gift, the refund will be issued to the gift giver.
For questions related to refunds, cancellations, or returns, please contact us at support@gothirff.com.
